What Listening is Not

   1.  My agreement or disagreement
   2. My criticism or blame
   3. My praise
   4. My psychological diagnosis
   5. My ordering
   6. My threatening
   7. My questions
   8. My advice
   9. My moralizations
   10. My problem solving
   11. My reassurance
   12. My similar experience
   13. My logic (e.g., facts, reasons, explanations)
   14. My sympathy: "I understand" "I know how you feel "I'm sorry"